Mortgage Lending · Servicing
Insurance and tax monitoring procedures
A servicing procedure manual explaining how a mortgage servicer tracks property insurance policies and property tax bills on loans it services.
What it usually contains
- Steps for verifying hazard, flood, and wind coverage at boarding and renewal
- Escrow analysis timing and rules for disbursing tax and insurance payments
- Lender-placed (force-placed) insurance triggers, notice letters, and cancellation refunds
- Handling delinquent tax bills, tax sale alerts, and tax service vendor reporting
- Borrower notification timelines and documentation retention requirements
What the assistant uses it for
Answering how a servicer confirms coverage is in place, when force-placed insurance is ordered or removed, and how tax delinquencies and escrow shortages are handled. Also useful for questions about required borrower notices and timing.
How it is versioned
A document of this type has exactly one current version at a time. Upload a revision and it becomes the version that counts — the one before it is kept and dated, but is no longer what your assistant answers from. Nothing is ever deleted, so you can always show what this document said on a given date.
On one AI system
Everything your company knows.
One version that counts.
You already own the documents. We make them the only thing your AI is allowed to answer from, and we keep them current — so nobody quotes last year’s price by accident again.