Mortgage Lending · Servicing
Escrow account administration guides
An internal guide explaining how a mortgage servicer sets up, analyzes, and adjusts borrower escrow accounts for taxes and insurance.
What it usually contains
- Rules for collecting and holding escrow deposits, including cushion limits
- Steps for the annual escrow analysis and shortage or surplus handling
- Timing for paying property tax bills and hazard insurance premiums
- Templates and required disclosures for escrow statements and payment change notices
- Handling of escrow waivers, flood insurance, force-placed coverage, and delinquent accounts
What the assistant uses it for
Answer questions about how escrow payments are calculated, when analyses and notices go out, and how shortages, surpluses, or missed tax and insurance payments are resolved.
How it is versioned
A document of this type has exactly one current version at a time. Upload a revision and it becomes the version that counts — the one before it is kept and dated, but is no longer what your assistant answers from. Nothing is ever deleted, so you can always show what this document said on a given date.
On one AI system
Everything your company knows.
One version that counts.
You already own the documents. We make them the only thing your AI is allowed to answer from, and we keep them current — so nobody quotes last year’s price by accident again.