Mortgage Lending · Compliance & Regulatory
Privacy and data retention policies
An internal policy setting out how a mortgage lender collects, shares, protects, and eventually destroys borrower information.
What it usually contains
- What borrower data is collected and why
- Rules on sharing with affiliates, investors, and service providers
- Retention periods by record type, such as loan files and applications
- Safeguards, access controls, and breach notification steps
- Secure disposal and destruction procedures
What the assistant uses it for
Answer questions about how long loan and applicant records must be kept, who may access borrower data, and when information can be shared or must be destroyed. Also used to show examiners the lender's privacy and safeguarding practices.
How it is versioned
A document of this type has exactly one current version at a time. Upload a revision and it becomes the version that counts — the one before it is kept and dated, but is no longer what your assistant answers from. Nothing is ever deleted, so you can always show what this document said on a given date.
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