Finance · Finance & Reporting
Accounts receivable SOPs
A written procedure manual covering how a company invoices customers, applies payments, and collects on overdue balances.
What it usually contains
- Step-by-step invoicing and billing cycle instructions
- Cash application and payment posting rules
- Collections timeline with dunning letters and escalation steps
- Credit limits, approval thresholds, and customer setup checks
- Write-off, dispute, and month-end reconciliation procedures
What the assistant uses it for
Use it to answer how invoices are raised and approved, when a past-due account moves to collections or legal referral, who can approve a credit memo or bad-debt write-off, and how unapplied cash and customer disputes are resolved.
How it is versioned
A document of this type has exactly one current version at a time. Upload a revision and it becomes the version that counts — the one before it is kept and dated, but is no longer what your assistant answers from. Nothing is ever deleted, so you can always show what this document said on a given date.
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