Hospitality & Restaurant · Technology & Systems
POS documentation
A written guide to how a restaurant's point-of-sale system is set up and used by staff and managers.
What it usually contains
- Menu item and modifier setup, with pricing and tax rules
- Step-by-step register tasks: opening tabs, splitting checks, voids, refunds, discounts
- User roles, permissions, and manager override codes
- End-of-day close-out, cash drawer counts, and sales report procedures
- Troubleshooting steps for offline terminals, printers, and card readers
What the assistant uses it for
Answer questions about how to ring in orders, apply comps and discounts, or run a shift close on the register. Also used to check who has permission to do what and what to do when a terminal or printer stops working.
How it is versioned
A document of this type has exactly one current version at a time. Upload a revision and it becomes the version that counts — the one before it is kept and dated, but is no longer what your assistant answers from. Nothing is ever deleted, so you can always show what this document said on a given date.
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