Hospitality & Restaurant · Technology & Systems
Online ordering system guidelines
An internal guide setting the rules for how a restaurant runs its online ordering, from menu setup to order handling and delivery partners.
What it usually contains
- Menu and item setup rules, including pricing, modifiers, and which items are hidden online
- Order flow steps: ticket printing, confirmation, prep timing, and quote times
- Staff duties for tablets, order acceptance, refusals, and refunds
- Delivery app and third-party partner settings, commissions, and fee handling
- Troubleshooting steps for outages, missed orders, and menu sync errors
What the assistant uses it for
Use it to answer how online orders are received and processed, who is responsible for each step, and how menus, prices, and quote times are kept current across ordering channels. It also covers what to do when orders are missed, refunded, or the system goes down.
How it is versioned
A document of this type has exactly one current version at a time. Upload a revision and it becomes the version that counts — the one before it is kept and dated, but is no longer what your assistant answers from. Nothing is ever deleted, so you can always show what this document said on a given date.
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