Hospitality & Restaurant · Compliance & Safety
Allergen protocols
Written rules for how a kitchen and service team handle guest food allergies, from ordering through delivery to the table.
What it usually contains
- List of major allergens and where they appear on the menu
- Steps for taking and flagging an allergy order
- Separate prep areas, utensils, and cleaning rules to avoid cross-contact
- Staff training and sign-off requirements
- What to do if a guest has a reaction, including emergency contacts
What the assistant uses it for
Use to answer how allergy orders should be communicated between front and back of house, what cross-contact controls are required, and who is responsible for verifying ingredients and responding to an incident.
How it is versioned
A document of this type has exactly one current version at a time. Upload a revision and it becomes the version that counts — the one before it is kept and dated, but is no longer what your assistant answers from. Nothing is ever deleted, so you can always show what this document said on a given date.
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